Frequently Asked Questions
— Find answers to common questions about our products, shipping, returns, and more.
Most Common
Is the site safe and secure?
- Yes! Our site is 100% secure. We use 256-bit SSL.
- It's the same level of encryption used by banks and major E-commerce sites.
Can I return or exchange my order?
- Yes! If your order has a manufacturing defect or was damaged during transit, you can request a return within 3 days of delivery.
- Just a heads-up — returns are not accepted for ordering the wrong size, color, or any reason without defects.
- At the moment, we don’t offer exchanges, so you’ll need to return and place a new order for the item.
- For more details, please check out our Return & Refund Policy.
What is GSM and why does it matter?
- GSM (Grams per Square Meter) is a unit of measurement that indicates the weight of a fabric.
- A higher GSM number means the fabric is heavier, denser, and often thicker.
When will I get my order?
- Shipping Period: Orders are usually shipped within 2-4 working days after confirmation.
- Delivery Period: We aim to deliver within 4-7 working days after confirmation.
- For more details, please check out our Shipping Policy.
How much does shipping cost?
- There's a ₹50 fee for Cash on Delivery orders. However, if you place a Prepaid order, the shipping is completely Free.
- You will always know the shipping price before you purchase.
What countries/regions do you ship to?
At the moment, we only offer shipping within India.
How can I share my looks?
- Share your look and tag @shresho_store and use #ShreshoSquad on Instagram.
- We feature the best looks on our Instagram profile weekly.
- Learn how.
More FAQs
Shipping, Tracking & Delivery
When will I get my order?
- Shipping Period: Orders are usually shipped within 2-4 working days after confirmation.
- Delivery Period: We aim to deliver within 4-7 working days after confirmation.
- For more details, please check out our Shipping Policy.
How can I track my order?
- Once your order is shipped, you'll receive tracking information via email. You can use the same to track your package with our courier partner.
What countries/regions do you ship to?
At the moment, we only offer shipping within India.
How much does shipping cost?
- There's a ₹50 fee for Cash on Delivery orders. However, if you place a Prepaid order, the shipping is completely Free.
- You will always know the shipping price before you purchase.
Do you offer free shipping?
Yes! we provide free shipping on Prepaid orders.
What if my order is lost or damaged during shipping?
- We strongly recommend recording a video while unpacking your order as proof for any missing or damaged items.
- Contact us immediately with video evidence, and we'll process your claim according to our Return & Refund Policy.
Payments & Discounts
What payment methods do you accept?
- We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
- All payment processing is secure, utilising 256-bit SSL encryption—the same level of encryption used by banks.
Do you offer any discounts for first-time buyers?
- Yes, you can get 10% off your first purchase by signing up for our newsletter.
- There're also periodic sales on selected items.
How do I apply discount codes?
- Enter your discount code in the designated field during checkout. New customers can get 10% off by signing up for our newsletter.
- Signup for our newsletter and follow us on social media for announcements about special promotions, offers, discounts, and sales.
Are prices inclusive of all taxes?
- Yes, all prices reflect the updated GST structure in India. The price you see is the final price you pay, with no hidden charges except shipping fees for COD orders.
Is it safe to make payments on your website?
- Yes, our site is 100% secure, utilising 256-bit SSL encryption. It's the same level of security used by banks and major e-commerce sites, ensuring your payment information is protected.
What happens if my payment fails?
- If your payment is declined, you can retry with the same method or try a different payment option.
- Ensure your UPI or card details are correct, and you have sufficient balance.
- Contact us at contact@shresho.com if the issues continue.
Product Info & Care
Will the t-shirts shrink?
- No! Our t-shirts are pre-shrunk, so you don't have to worry about shrinking after washing.
How do I choose the right size?
- Each product page includes a detailed Size Guide with measurements.
- All measurements are taken flat across the garment.
- For the best fit, compare these measurements to a similar garment you own that fits well.
What is GSM and why does it matter?
- GSM (Grams per Square Meter) is a unit of measurement that indicates the weight of a fabric.
- A higher GSM number means the fabric is heavier, denser, and often thicker.
How should I care for my Shresho clothing?
- Follow the Wash & Care Guide provided on the product page under product information.
Are your t-shirts suitable for Indian weather?
- Yes! Our 100% cotton, bio-washed fabrics are designed for comfort in Indian conditions. The breathable cotton construction and pre-shrunk treatment make them ideal for our climate while maintaining shape and quality.
What makes your products "Made in India" special?
- We're proud to support local craftsmanship and manufacturing. Our "Made in India" commitment ensures quality control and support to the local economy.
Returns & Exchanges
Can I return or exchange my order?
- Yes! If your order has a manufacturing defect or was damaged during transit, you can request a return within 3 days of delivery.
- Just a heads-up — returns are not accepted for ordering the wrong size, color, or any reason without defects.
- At the moment, we don’t offer exchanges, so you’ll need to return and place a new order for the item.
- For more details, please check out our Return & Refund Policy.
What is your return policy?
- We have a 3-day return policy. You can request a return within 3 days after receiving your order. After this period, return requests will not be accepted under any circumstances.
- Just a heads-up — returns are not accepted for ordering the wrong size, color, or any reason without defects.
- For more details, please check out our Return & Refund Policy.
What items cannot be returned?
- We don't accept returns on gift cards or sale items with 50% discount or above.
- Returns are also not accepted for ordering the wrong size, color, or any reason without defects.
- Items only with manufacturing defects or transit damage qualify for returns.
How long do refunds take?
- Once your return is approved, refunds are processed within 10 business days to your original payment method.
- Bank processing may take additional time depending on your financial institution.
Can I return items if I ordered the wrong size?
- Unfortunately, returns are not accepted for ordering the wrong size.
- Please check our Size Guide carefully before ordering.
- Each product page includes detailed Size Guide and measurements to help you choose the right fit.
Do I need to pay for return shipping?
- No, if your return is approved due to manufacturing defects or transit damage, you won't need to pay for return shipping.
- Just a heads-up — returns are not accepted for ordering the wrong size, color, or any reason without defects.
- For more details, please check out our Return & Refund Policy.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. We're eager to assist you.
